Refund policy

At Orygen, each piece is carefully crafted and inspected before shipment. Due to the nature of our products, all sales are considered final.

However, if your order arrives damaged or defective, we will gladly assist you.

If your item arrives damaged, please contact us within 48 hours of delivery at hello.orygen@outlook.com.

Include:

Once reviewed, we will offer a replacement or an appropriate resolution.

We do not accept returns or exchanges at this time.

Each piece is handmade, and slight variations in shape, glaze, or texture are part of the artisanal process and are not considered defects.

For any questions, feel free to reach out to us at hello.orygen@outlook.com.

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